Privacy Policy
At Berry Casino, protecting your personal information is a fundamental part of how we operate. We are committed to transparency in our data practices and to handling all player information with care, responsibility, and in accordance with Canadian privacy standards.
Information We Collect
We collect information that enables us to deliver a secure, personalised, and enjoyable gaming experience. When you create an account, make a deposit, or participate in our games, we may gather personal details such as your full name, date of birth, email address, residential address, and telephone number. Payment information, including transaction references and selected payment method details, is also collected to process deposits and withdrawals efficiently.
In addition to information you provide directly, our systems automatically record technical data. This includes your IP address, browser type and version, device identifiers, operating system, and pages visited while using our platform. We also keep records of your gameplay activity, account balances, and communications with our customer support team.
How We Use Your Information
Your information is used primarily to provide the services you request. This includes account verification, processing financial transactions, delivering customer support, and ensuring compliance with legal and regulatory obligations. We also use the data to personalise your gaming experience, send important account notifications, and, where you have given consent, share promotional offers that may interest you.
Technical information helps us analyse website performance, detect suspicious activity, prevent fraud, and maintain the security of our platform. We may combine information from different sources to better understand your preferences while always respecting the purposes for which the data was originally collected.
Sharing and Disclosure
We do not sell your personal information to third parties. However, we may share it with carefully selected service providers who assist us in operating the casino. These partners include payment processors, identity verification agencies, hosting providers, and professional advisers who are bound by strict confidentiality obligations.
Disclosure may also occur when required by law, such as in response to a court order or regulatory request from Canadian gaming authorities. In the event of a business transfer or merger, your information could be passed to the new operator under the same privacy protections outlined in this policy.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, maintain your session, and improve site functionality. Essential cookies are necessary for the platform to operate correctly, while analytical and marketing cookies help us understand visitor behaviour and measure the effectiveness of our campaigns.
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use some features of the site.
Data Security
We take the protection of your information seriously and employ industry-standard security measures, including encryption, access controls, and regular security assessments. While no system can guarantee complete security, we continuously work to safeguard the personal information entrusted to us.
Your Rights and Choices
You have the right to access the personal information we hold about you, request corrections to inaccurate data, and ask for deletion of your information where permitted by law. You may also withdraw consent for marketing communications at any time by adjusting your account settings or contacting our support team.
To exercise these rights, simply reach out to our customer service department. We will respond to your request within the timeframes required by applicable Canadian privacy legislation.
Retention of Information
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Once the need for retention ends, we securely delete or anonymise the data.
Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or applicable laws. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we protect your privacy.
If you have any questions or concerns about our privacy practices, please contact our support team through the live chat feature or by email. We are here to help and committed to resolving any privacy-related matters promptly and fairly.